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Behaviour and Engagement of Employees- The most vital ingredients needed to create a LEAN business?
July 12th, 2011
By
Common concerns include questions centred on feelings such as “How long is it going to be before the workforce loses their enthusiasm for lean? And “How do you get the buy in from staff when implementing lean principles may mean a cut in staff?
Indeed it is fair too suggest that the responsibility lies with the management team in place to ensure that all employees feel valued and involved in process improvements. To do this sounds very simple but if the truth be known it happens at a very shallow level.
Creating this lean behaviour is not as simple as employing fresh people who portray lean behaviour. The first step is to examine the culture of the business, which is more often than not created by the values and actions of the senior management. Culture is based on beliefs, attitudes and priorities of its workforce. Lean can only be implemented with the right culture.
Lean can only be implemented with the right culture
At the front end, Lean is thought of as the driver behind an increase in performance- productivity and profit. Getting the employees to buy into this change means a thorough understanding of people’s drivers and emotions is required. An atmosphere of inclusion is necessary as people not only need to be told of changes but informed as to why. This needs to be accurate and told simultaneously.
As well as communication being a vital element of engagement, training needs to be put in place and continued on a regular basis. With a structured appraisal process mixed in with their competence in the 7 Lean skills, (customer consciousness, enterprise thinking, adaptation, taking initiatives, innovation, collaboration and influence), employees behaviour and engagement are being reinforced by the processes and procedures of the company.
Behaviour and engagement are the true foundations of starting and maintaining a lean organisation. Get these fundamentals in place and the rest of the lean iceberg will fall into place.
Dudley Child is currently representing a number of leading organisations within the Manufacturing and Engineering industry and would be keen to hear from individuals from within the sector who are looking for a positive career move To speak with us please call 0113 246 8882 or send us an email to info@dudleychild.co.uk
